Refund policy
Last Updated: June 12, 2026
We stand behind the quality of our products. If you are not satisfied with your purchase, we offer returns within 30 days of the delivery date under the conditions outlined below.
Eligibility
To be eligible for a return and refund:
- The return request must be initiated within 30 days of the delivery date
- The product must be returned in its original packaging
- The product must be at least 50% unused
- Proof of purchase (order number or receipt) is required
Non-Refundable Items
The following are not eligible for refunds:
- Orders returned after the 30-day window
- Products that are fully consumed
- Items purchased during promotional sales or with discount codes (unless defective)
- Shipping charges (unless the return is due to our error or a defective product)
How to Initiate a Return
To start a return, email us at contact@thirdeyesupplements.com with your order number, the reason for the return, and a photo of the product if applicable. Our team will respond within 2 business days with return instructions. Do not send items back without first receiving return authorization.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–7 business days. Processing time may vary depending on your financial institution.
Defective or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery at contact@thirdeyesupplements.com. We will arrange for a replacement or full refund at no cost to you.
Contact
For refund-related questions, reach us at: contact@thirdeyesupplements.com